Free up your time by automating and streamlining IT Support wherever you go

 

Mobile Device Management

Whether you need basic mobile device management (MDM) or are looking to support the full gamut of iOS, macOS, Android, and Windows devices with cognitive unified endpoint management (UEM), CROPS MDM delivers an intuitive, user-friendly experience.

Advanced Security

A Profiling tool to determine specific threat vectors. Ability to monitor, analyze, detect, and respond to cyber attacks. Webroot Secure Anywhere Endpoint Protection, DNS Content Filtering, and End User Security Awareness Training available to protect your dealership.

Easy-to-Use Scripting

We provides an extensive library of pre-created scripting templates you can use to help automate tasks and monitor your systems. No programming is required and our Sedona experts help difficult issues with Service Advisor, Parts Advisor and other Deere apps become a lot easier. 

Automated Patching 

Microsoft patching has become a critical and time-consuming task. While automatic updates simplify patch deployment, Sedona Technologies and our JDIS partnership will fully test patches in several environments to ensure they are reliable before adding them to automatic deployments. We can even solve your Windows 10 headaches. 
Networking

Network Management

Networking best practices are built into every aspect of CROPS Network Management, from alerting thresholds to topology and configuration analysis. Within minutes you'll see a full map of your entire network at all locations and start seeing potential issues and recommended fixes based on best practicies from Sedona Admins.

IT Assets & Documentation

Our customizable architecture puts you in control of your mission critical information. Flexible assets are fully customizable, so you can track your desktops, servers, network, or anything you want, your way.  Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips.

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Remote Monitoring

In order to improve workflow efficiencies and ensure consistent, first-rate end-user experience, dealerships with CROPS rely on our robust desktop, server, and network management and monitoring platform. CROPS is designed to simplify and improve the management and mainteance of various computing environments for any type of dealership. 

Advanced Reporting

CROPS has dozens of built in reports to help you audit and keep track of all your IT Assets. We include Executive Reports to help demonstrate the value of the your infrastructure to Business Owners. You can also track warranty information, customize your own hardware reports, pull browswer history, and do comparible Audits from Active Directory to CROPS Managed Assets.

Technical Alerting

Alerts are based on conditional monitoring configured by our service delivery managers that continuously capture, document and update the intelligent monitoring system. For every alert that is generated, there is a knowledge base entry recommending a resolution to the issue. This limits the troubleshooting required and speeds resolution time for server alerts.

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End User IT Help Desk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working. Without enough technical support in place, these problems can bring your dealershipo to an abrupt – and potentially damaging – halt. With Sedona Technologies Help Desk, you can enjoy peace of mind knowing that our certified technicians and our experience with John Deere dealer environments can quickly and efficiently resolve even your most complex technical problems. 

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Hardware as a Service

Are you spending hours imaging Service Technician PCs? Are you constantly fixing/repairing/setting up computers for your end users when you could be focusing on more important tasks?  Let Sedona help, whether you buy your PCs direct through us or somewhere else, we can have your PCs or servers setup, ready, and shipped directly to the end user at any location with all of their data transferred from their old PC.

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IT Ticketing Portals

CROPS Automatically generates tickets you need for important information that needs your attention with the endpoints you manage.  We have two additional portals to make your life easier though, one for your end users and one for your IT team.  This allows you to manage all your infrastructure related issues all in one place.  The best part is, if you need help you can escalate issues direct to Sedona Technicians, as we are using the same ticketing system.
  We can be proactive with the tools we have available to us with C.R.O.P.S. by taking care of potential problems most of the time before the user even realizes they have a problem. With the tools we have available in C.R.O.P.S., we save time and money on all things IT related by leveraging the remote access features saving us from having to travel to a location needlessly to check on computer specifications without disturbing the user as well as numerous other tasks. We no longer keep our computer inventory on spreadsheets or in notebooks because everything we need to keep track of is at our fingertips with the reports we have available and up to date at all times. This has allowed us to develop an asset management and replacement plan helping to save money as well. C.R.O.P.S. has been extremely beneficial to our organization.  

Marianne Parris, TriGreen Equipment

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