Roadmap


 
What's Coming in 2018:

Portal Enhancements
  • Cloud Support - Office 365 & Azure
    • Expanding Monitoring
    • Provisioning & Management
    • Azure AD Monitoring
    • Hyper-V Replication Monitoring
  • Fully Mondernized user experience
    • Dealer workflows built in
    • New Desktop Management
    • Near real-time information
    • Dealer alerts
    • Dynamic groups
    • Task automation
    • Enhanced automation
    • Logic driven sequences
    • Automatic actions taken for alerts/events
    • New Server Management 
  • New Intellimon
    • New rule based engine for all server alerts
    • Dealer defined alers generated tickets
  • Reporting
    • Improved performance
    • New report look and feel
    • Report Builder
  • CROPS BDR
    • Fast Virtual Recovery
    • Improved file recovery and search
    • Improved full block scan
    • Health Checks for agent and appliance
    • Improved BMR
    • Improved status view
    • Migration tool for Vault and Datto and StorageCraft
    • Cloud to Cloud backup (IaaS)
    • Linux Agent support
    • Ticketing improvements
    • Agent auto-update
    • Dynamic Disk support
    • Improved Full-Site DR Test
    • Improved Retention Policy UI
  • CROPS Enterprise & Help Desk
    • Global Help Desk offering
    • Personalized Service, customized chat, profiling
    • Improved inbound and outbound contact management with omni-channel communications
    • Ensure better matching and engagements with appropriate subject matter experts
    • Analytics and automation for improved issue management and response
    • Bullseye routing improvements
    • Build dealer and ticket profiles using Machine Learning
    • Employee profile based on experience
    • Last connected agent
  • Sedona Service Delivery
    • Process optimization
    • Reduce escalations to Partner
    • Reduce resolution time
    • Reduction of handouffs
    • Intellimon expansion
    • Upgrading ticketing for Help Desk
    • Workflow automation for skills-based routing
    • Rapid classification and assignment
    • Time-based monitoring for accelerated & effective response times
    • Mangement efficiency with automated identification and merge of duplicate communication streams
  • Patching Improvements
    • Better Windows 10 Patching
    • More information
    • Clear next action
    • More robust 3rd party patching
    • High reliability patching the long tail
  • Sedona Security Update
    • Multi-factor Authentication
    • Enhanced Webroot Endpoint Protection Integration
    • Additional endpoint protection status data in the portal
    • Additional actions to take from the portal
    • Webroot DNS Integration
    • Webtitan DNS Improvements
    • Webroot Security Awarness Training integration
    • Baseline assessment
    • Focused dealer feedback
 
Additional Tools & Features
  • End User Ticketing Portal
  • Dealer Technician Ticketing Portal
  • Dealer Documentation and Asset Management
  • Desktop & Server Auditing Tool
  • More Service Advisor Tools & Scripts
 
Some Highlights from 2016/2017:

Portal Enhancements
  • Redesign IntelliMon Alert Suspension
  • Fix & Reboot Schedule Enhancement
  • New Ticket Summary Report
  • Improved General Navigation and UI
  • Improved SNMP Monitoring
    • MIB User File Upgrade
    • Special Characters Allowed in Community Strings
  • Improved Off-Hour Patching & Maintenance
  • New Scripting Additions & Enhancements
  • Improved Patching and Windows 10 Patching Added

User Management Upgrades
  • Dealer End-User Ticketing System
  • Workstation Backup added to Dealer Continuity247
  • CROPS Endpoint Encryption

New Partner Integration Enhancements
  • Network Monitoring & Management
  • DNS Content Filtering Introduced
  • CROPS BDR Improvements
  • Dealer Community Reporting Integration
  • Dealer Solutions IT Scorecard Improvements
  • Anti-Exploit Software Integration
  • VMWare & Hyper-V Enhancements
  • Introduced Hardware as a Service
  We can be proactive with the tools we have available to us with C.R.O.P.S. by taking care of potential problems most of the time before the user even realizes they have a problem. With the tools we have available in C.R.O.P.S., we save time and money on all things IT related by leveraging the remote access features saving us from having to travel to a location needlessly to check on computer specifications without disturbing the user as well as numerous other tasks. We no longer keep our computer inventory on spreadsheets or in notebooks because everything we need to keep track of is at our fingertips with the reports we have available and up to date at all times. This has allowed us to develop an asset management and replacement plan helping to save money as well. C.R.O.P.S. has been extremely beneficial to our organization.  

Marianne Parris, TriGreen Equipment

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