Roadmap
What's Coming in 2018:
Portal Enhancements
- Cloud Support - Office 365 & Azure
- Expanding Monitoring
- Provisioning & Management
- Azure AD Monitoring
- Hyper-V Replication Monitoring
- Fully Mondernized user experience
- Dealer workflows built in
- New Desktop Management
- Near real-time information
- Dealer alerts
- Dynamic groups
- Task automation
- Enhanced automation
- Logic driven sequences
- Automatic actions taken for alerts/events
- New Server Management
- New Intellimon
- New rule based engine for all server alerts
- Dealer defined alers generated tickets
- Reporting
- Improved performance
- New report look and feel
- Report Builder
- CROPS BDR
- Fast Virtual Recovery
- Improved file recovery and search
- Improved full block scan
- Health Checks for agent and appliance
- Improved BMR
- Improved status view
- Migration tool for Vault and Datto and StorageCraft
- Cloud to Cloud backup (IaaS)
- Linux Agent support
- Ticketing improvements
- Agent auto-update
- Dynamic Disk support
- Improved Full-Site DR Test
- Improved Retention Policy UI
- CROPS Enterprise & Help Desk
- Global Help Desk offering
- Personalized Service, customized chat, profiling
- Improved inbound and outbound contact management with omni-channel communications
- Ensure better matching and engagements with appropriate subject matter experts
- Analytics and automation for improved issue management and response
- Bullseye routing improvements
- Build dealer and ticket profiles using Machine Learning
- Employee profile based on experience
- Last connected agent
- Sedona Service Delivery
- Process optimization
- Reduce escalations to Partner
- Reduce resolution time
- Reduction of handouffs
- Intellimon expansion
- Upgrading ticketing for Help Desk
- Workflow automation for skills-based routing
- Rapid classification and assignment
- Time-based monitoring for accelerated & effective response times
- Mangement efficiency with automated identification and merge of duplicate communication streams
- Patching Improvements
- Better Windows 10 Patching
- More information
- Clear next action
- More robust 3rd party patching
- High reliability patching the long tail
- Sedona Security Update
- Multi-factor Authentication
- Enhanced Webroot Endpoint Protection Integration
- Additional endpoint protection status data in the portal
- Additional actions to take from the portal
- Webroot DNS Integration
- Webtitan DNS Improvements
- Webroot Security Awarness Training integration
- Baseline assessment
- Focused dealer feedback
Additional Tools & Features
- End User Ticketing Portal
- Dealer Technician Ticketing Portal
- Dealer Documentation and Asset Management
- Desktop & Server Auditing Tool
- More Service Advisor Tools & Scripts
Some Highlights from 2016/2017:
Portal Enhancements
- Redesign IntelliMon Alert Suspension
- Fix & Reboot Schedule Enhancement
- New Ticket Summary Report
- Improved General Navigation and UI
- Improved SNMP Monitoring
- MIB User File Upgrade
- Special Characters Allowed in Community Strings
- Improved Off-Hour Patching & Maintenance
- New Scripting Additions & Enhancements
- Improved Patching and Windows 10 Patching Added
User Management Upgrades
- Dealer End-User Ticketing System
- Workstation Backup added to Dealer Continuity247
- CROPS Endpoint Encryption
New Partner Integration Enhancements
- Network Monitoring & Management
- DNS Content Filtering Introduced
- CROPS BDR Improvements
- Dealer Community Reporting Integration
- Dealer Solutions IT Scorecard Improvements
- Anti-Exploit Software Integration
- VMWare & Hyper-V Enhancements
- Introduced Hardware as a Service